After-hours inquiries wait until the next business day.
MED SPA OPERATIONS
Move inquiries from treatment question to booked next step.
Front Desk OS coordinates high-volume questions, location and treatment context, booking rules, and explicit human review without offering clinical advice.
TRIGGER TO OUTCOME BLUEPRINT
Trigger
A prospective client asks about treatment availability.
Decision
Check approved service knowledge, location rules, consent, and appointment policy.
Outcome
Illustrative workflowAnswer, qualify, book, or route to a named person with the source conversation attached.
WHERE WORK BREAKS
The operating problem is specific.
Treatment and provider context gets lost between channels.
Booking exceptions require a person but arrive without evidence.
SYSTEM CONTEXT
Connect capabilities before naming providers.
Final provider claims remain subject to confirmation. The implementation begins with the capability, source of truth, data direction, consent, and failure behavior.
- 01Website and messaging channels
- 02Approved treatment knowledge
- 03Booking and calendar
- 04Contact and consent record
FIT AND OBJECTIONS
Start with Front Desk OS. Add Revenue OS when lifecycle, retention, and reputation handoffs need one managed layer.
Does the system provide medical advice?
No. Clinical, sensitive, or unsupported questions are routed for human review under the approved policy.
Can each location keep its own rules?
Yes. Services, hours, routing, and knowledge are scoped by organization and location.